Last updated: July 2026
Prime Fixen (“we,” “us,” or “our”) operates the website primefixen.ae and provides home improvement, maintenance, and cleaning services across Dubai, United Arab Emirates. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, request a quote, or use our services.
Information We Collect
When you contact us through our website, submit a quote request, or book a service, we may collect the following information: your full name, phone number, email address (where provided), the service you are interested in, your property location or service address, and any additional details you provide in your message. When you browse our website, we may also automatically collect standard technical information such as your IP address, browser type, device type, and pages visited, typically through cookies and similar technologies.
How We Use Your Information
We use the information you provide to respond to your enquiry, prepare and deliver a quote, schedule and carry out the service you have requested, communicate with you about your booking, and improve our website and services. We do not use your personal information for purposes unrelated to these without your consent.
How We Share Your Information
We do not sell your personal information to third parties. We may share your information with our own technicians and staff carrying out your requested service, and with service providers who support our business operations, such as our email and hosting providers, strictly to the extent necessary to provide our services to you. We may also disclose information where required by UAE law or a valid legal request from a competent authority.
Data Storage and Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies
Our website may use cookies to improve your browsing experience, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though this may affect certain website functionality.
Your Rights
Under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information where applicable, and object to certain uses of your information. To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of these external sites.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@primefixen.ae or 058 275 9463.